Return and Refund Policy

Last updated: September 30, 2026

We want you to know what will happen before you order equipment for your golf space. Because many products are fulfilled by specialist suppliers, return eligibility and instructions can vary by product.

Requesting a return

Contact Good Round Supply within 30 days after delivery to request a return. Do not send an item back without return instructions and authorization.

To help us review the request, include your order number, the item you want to return, the reason for the return, and photographs when the item is damaged, defective, or different from what you ordered.

Return condition

Unless the product page states different terms before purchase, an eligible return must be unused, uninstalled, unassembled, and in its original packaging with all parts, manuals, labels, and accessories.

Products that have been installed, assembled, hit into, altered, damaged after delivery, or returned with missing parts may be ineligible for return or may receive a reduced refund.

Product-specific exclusions

Some products may have additional restrictions because they are made to order, cut for a particular model, treated as an impact surface, or difficult to resell after opening. Any known product-specific restriction will be stated on the product page before purchase. Simulator screens and screen-containing kits should not be opened or installed until you have confirmed the model and room requirements.

For eligible ordinary returns of The Net Return products, the customer is responsible for return shipping and a 15% restocking fee applies. The Net Return simulator screens and screen-containing products are eligible for return only while unused and unopened.

Gift cards and final-sale items cannot be returned.

Exchanges

We do not offer direct exchanges. If an item is eligible for return, complete the authorized return and place a separate order for the replacement item. This keeps availability, pricing, shipping, and payment records clear.

Return shipping

We will provide the approved return destination and instructions. Do not return a supplier-fulfilled product to the Good Round Supply mailing address.

Whether return shipping is covered depends on the reason for the return and the product's terms. If the return is for an ordinary change of mind, return shipping or other disclosed return costs may be deducted from the refund. We will explain any charge before the return is authorized.

Damaged, defective, or incorrect items

Inspect your shipment when it arrives. Contact us promptly if the item is damaged, defective, missing parts, or different from what you ordered. Keep the product and all packaging while we work with the supplier or carrier. We may ask for photographs, packaging labels, serial numbers, or other information needed to resolve the problem.

Refunds

We will notify you after the authorized return has been received and reviewed. Approved refunds are issued to the original payment method. Original shipping charges are generally nonrefundable unless the item was damaged, defective, or incorrect.

We process an approved refund within 10 business days after the returned item is received and inspected. Banks and card issuers may need additional time to post an approved refund.

Order cancellations

Contact us as soon as possible if you need to cancel an order. Supplier fulfillment can begin quickly, so cancellation is not guaranteed after an order is placed. If the order has entered fulfillment or shipped, the applicable return process will apply.

Contact

Start a return or ask a policy question by emailing support@goodroundsupply.com or through our contact page. Include your order number so we can locate the purchase.